At Zhanabayeva Creative, we are committed to providing exceptional digital art courses and educational content. Since our products are digital, once they have been purchased and delivered, they cannot be returned or refunded in the traditional sense. However, we want to ensure your satisfaction and are happy to assist with any issues that may arise.
If you are unable to access the purchased course or content due to technical issues on our end, such as broken links or inaccessible files, please contact us within 7 days of your purchase. In such cases, we will do our best to resolve the issue or provide a full refund. Additionally, if the course content you received is significantly different from what was described, for example, missing modules or incorrect format, you are eligible for a refund, provided you reach out to us within 7 days of purchase and provide a detailed explanation of the issue.
Due to the nature of digital products, we cannot offer refunds for a change of mind or if access issues are related to your own device, internet connection, or software compatibility. Once you have accessed a significant portion of the course, such as watching videos or downloading materials, refunds will no longer be possible.
If you experience any technical issues or errors with the content you received, we will do our best to resolve the problem promptly. Please reach out to our support team at info@zhanabayeva.top within 7 days of your purchase and provide your order number along with a description of the issue, and any relevant evidence like screenshots if applicable. We will review your request and get back to you within 5 business days.
We reserve the right to update or change this Refund and Returns Policy at any time. In case of significant changes, we will notify you via email or provide a notice on our website.